Cookie Policy

This Cookie Policy explains how ROCKETS CONNECT LIMITED, trading as RocketsPay (“RocketsPay”, “we”, “us”, “our”), uses cookies and similar technologies when you visit our website or use the RocketsPay software platform (the “Platform”).

This Cookie Policy should be read together with our Privacy Policy.

1. Legal Framework

This Cookie Policy is issued in accordance with:

• the UK General Data Protection Regulation (UK GDPR);
• the Data Protection Act 2018 (UK);
• Regulation (EU) 2016/679 (EU GDPR);
• the UK Privacy and Electronic Communications Regulations 2003 (PECR);
• the EU ePrivacy Directive 2002/58/EC, as implemented in EU Member States.

Where required by law, we obtain your consent before placing non-essential cookies on your device.

2. What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They help websites function properly, improve performance, and provide analytical insights.

Cookies may be:

• Session cookies (deleted when you close your browser);
• Persistent cookies (stored for a defined period);
• First-party cookies (set by RocketsPay);
• Third-party cookies (set by service providers).

3. Types of Cookies We Use

3.1 Strictly Necessary Cookies

These cookies are essential for the operation of the website and Platform. They may include:

• authentication cookies;
• session management;
• security tokens;
• load balancing;
• fraud prevention mechanisms.

Legal basis: Article 6(1)(f) GDPR (legitimate interests) and the PECR exemption for strictly necessary cookies. Where processing is based on legitimate interests, RocketsPay has conducted a balancing assessment to ensure that such interests are not overridden by the rights and freedoms of users. These cookies do not require prior consent.

3.2 Functional Cookies

These cookies allow the website to remember choices you make, such as:

• language preferences;
• region settings;
• interface customisation.

Legal basis: Article 6(1)(a) GDPR (consent), where required.

3.3 Analytics Cookies

We may use analytics tools to understand:

• how visitors interact with our website;
• traffic patterns;
• error diagnostics;
• feature usage.

Analytics cookies may collect:

• IP address (potentially anonymised);
• device information;
• browser type;
• pages visited;
• time spent on pages.

Legal basis: Article 6(1)(a) GDPR (consent). Analytics cookies are only placed where consent has been provided, where required by law.

3.4 Security and Performance Cookies

These cookies help:

• detect malicious activity;
• protect the Platform from abuse;
• maintain system integrity.

Legal basis: Article 6(1)(f) GDPR (legitimate interest in platform security). Where applicable, RocketsPay ensures that the use of such cookies is proportionate and necessary.

4. Cookies and the SaaS Platform

The RocketsPay Platform uses cookies strictly for:

• session authentication;
• secure access management;
• performance monitoring;
• system stability.

RocketsPay does not use cookies to:

• process payment transactions;
• track financial behaviour;
• profile customers for credit or financial decisions.

RocketsPay does not perform automated decision-making or profiling within the meaning of Article 22 GDPR. The Platform does not use cookies for advertising, behavioural tracking across third-party websites, or marketing profiling.

5. Managing Your Cookie Preferences

Where required by UK PECR or EU ePrivacy laws, you will be presented with a cookie consent banner allowing you to:

• Accept all cookies;
• Reject non-essential cookies;
• Customise your preferences.

You may withdraw your consent at any time through the cookie settings interface (where available) or by clearing cookies in your browser. You may also control cookies through your browser settings. Disabling certain cookies may affect functionality.

6. Third-Party Cookies

Certain cookies may be placed by third-party service providers engaged by RocketsPay to support the operation, security, and performance of the Platform, such as cloud infrastructure providers, content delivery networks (CDN), or analytics services.

Where such third-party cookies are used, RocketsPay ensures that appropriate contractual, technical, and organisational safeguards are in place to ensure compliance with applicable data protection laws, including the UK GDPR and EU GDPR.

Third-party providers are required to process any personal data collected through cookies solely for specified purposes, in accordance with documented instructions, and subject to confidentiality and security obligations.

7. International Transfers

Where cookie-related data is transferred outside the United Kingdom or the European Economic Area, appropriate safeguards are implemented in accordance with Articles 44–49 GDPR, including:

• UK International Data Transfer Agreement (IDTA);
• Standard Contractual Clauses (SCCs);
• adequacy decisions.

8. Data Retention

Retention periods vary depending on the type of cookie.

Session cookies are deleted automatically when you close your browser. Persistent cookies are stored for a defined period depending on their purpose and are automatically deleted upon expiry.

Cookie data is retained only for as long as necessary for its intended purpose and in accordance with applicable legal requirements.

9. Changes to This Policy

We may update this Cookie Policy from time to time. Updates will be published on our website with a revised effective date.

10. Contact

ROCKETS CONNECT LIMITED
Radley House Richardshaw Road
Ground Floor
Leeds LS28 6LE
United Kingdom

Email: privacy@rocketspay.com